Key Contact and Information Details
Please call my team for assistance on (02) 9230 2822 or email Mark.Buttigieg@parliament.nsw.gov.au
PUBLIC SAFETY
Emergency: call 000
Police Assistance Line: 131 444
Crime Stoppers: 1800 333 000
Child Protection Helpline: 13 2111
HEALTH
Emergency: call 000
If you have flu-like symptoms, please call the Commonwealth Department of Health Coronavirus Health Information Line: 24/7 on 1800 020 080
For general health advice, call 1800 022 222 or visit https://www.healthdirect.gov.au
NSW Health COVID-19 information: https://preview.nsw.gov.au/covid-19
NSW Health COVID-19 translated material: https://www.health.nsw.gov.au/Infectious/diseases/Pages/covid-19-resources.aspx?fbclid=IwAR2qPIUlZ5CEANwhpxn7XPCHxq3RZSpRlWCgLTnGvVZtvWNVq-FLj4kttyI
ACCESS TO MEDICATIONS FOR HIGH RISK INDIVIDUALS
Individuals considered to be high risk can now have their medication delivered:
MENTAL HEALTH
If you or anyone you know is suffering from mental health issues, please reach out and get the support available to you from the following:
Mental Health Line: 1800 011 511
Lifeline: 13 11 14
Beyond Blue: 1300 22 46 36
Mensline: 1300 789 978
Kids Helpline: 1800 551 800
COVID-19 GOVERNMENT INFORMATION
For up to date information from the government
Commonwealth Government: https://www.australia.gov.au
NSW Government: https://preview.nsw.gov.au/covid-19
HELP WITH WORK AND UNEMPLOYMENT
Register for interest for JobKeeper: https://www.ato.gov.au/Job-keeper-payment/
Information about COVID-19 and changes to your rights at work available at: https://coronavirus.fairwork.gov.au
You can apply for financial support through Centrelink: https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19
Service NSW: hotline is now operating 24/7 on 13 77 88 and https://www.service.nsw.gov.au/covid-19
Information about available financial support from the Commonwealth Government is available here: https://www.dss.gov.au/about-the-department/coronavirus-covid-19-information-and-support
Information from the Commonwealth Government job search and support is available at: https://jobsearch.gov.au/covid-19-information
NSW Government jobs are advertised at: https://iworkfor.nsw.gov.au
Australian Public Service jobs are advertised at: https://www.apsjobs.gov.au/s/
If you think you have been treated unfairly at work, contact your Union. If you do not know which Union covers your workplace, call 1300 486 466 or visit https://www.australianunions.org.au
If you think you have been treated unfairly at work, you can also contact the FairWork Ombudsman on 13 13 94 or https://www.fairwork.gov.au
ParentsNext (employment support for parents): 1800 791 371 or https://www.employment.gov.au/parentsnext
BUSINESSES
Support for people with businesses from the Commonwealth Government https://business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business or by calling 13 28 46.
Support for people with small businesses from the NSW Government https://www.smallbusiness.nsw.gov.au/get-help/covid-19-coronavirus-information-small-business-owners or by calling 13 77 88.
AUSTRALIAN TAX OFFICE INFORMATION:
https://www.ato.gov.au/Individuals/Dealing-with-disasters/In-detail/Specific-disasters/COVID-19/
TENANCY AND HOUSING ISSUES
If you are at risk of becoming homeless call Link2home: 1800 152 152
Information about emergency housing assistance is available at: https://www.facs.nsw.gov.au/housing/help/ways/are-you-homeless
If you need housing assistance due to domestic violence call the Domestic Violence Line: 1800 656 463
Information from the Tenants Union of NSW about COVID-19 and renting is available here: https://www.tenants.org.au/blog/renting-and-covid-19-information
FINANCIAL RELIEF
Most banks have offered relief for people experiencing hardship due to the COVID-19 crisis. Links to support from the following banks are below:
Westpac: https://www.westpac.com.au/help/disaster-relief/coronavirus/customer-support-package/
NAB: https://www.nab.com.au/personal/customer-support/covid19-help?own_cid=MH20012
Commonwealth Bank: https://www.commbank.com.au/latest/coronavirus.html?ei=hp-ban-cvp-default-coronavirus
ING: https://www.ing.com.au/help-and-support/coronavirus-covid-19.html?pid=vis:hph1:def:covid19
If you feel you are being treated unfairly by a bank, insurer or other financial institution, you can call the Australian Financial Complaints Authority (AFCA) on 1800 337 444 or 1800 931 678. Information from AFCA on COVID-19 is here: https://www.afca.org.au
Other financial assistance is available from:
MoneySmart: https://moneysmart.gov.au/covid-19
Financial Rights Legal Centre: https://financialrights.org.au
National Debt Hotline (free help): 1800 007 007
Anglicare: https://www.anglicare.org.au/what-we-offer/food-and-financial-assistance/
Salvation Army: 1300 371 288 or https://www.salvationarmy.org.au/need-help/
Mission Australia: (02) 9219 2000 or https://www.missionaustralia.com.au
The Energy & Water Ombudsman NSW: 1800 246 545 or https://www.ewon.com.au/page/media-center/news/updates/support-for-customers-impacted-by-coronavirus
LEGAL HELP
LawAcess NSW (Free Legal Helpline): 1300 888 529 or https://www.lawaccess.nsw.gov.au
Details of community legal centres in NSW: https://www.clcnsw.org.au
HELP FOR OLDER PEOPLE
Commonwealth Government Advice: https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-older-australians?fbclid=IwAR2E2uXRan__pqnCaEUo2siNserdt7MJXddosoYts_R-OOMnfn6nfttIKpc
NSW Ageing and Disability Abuse Helpline: 1800 628 221
NSW Ageing and Disability Commission: https://www.ageingdisabilitycommission.nsw.gov.au
Aged Care Quality and Safety Commission: 1800 951 822 or https://www.agedcarequality.gov.au/covid-19-coronavirus-information
Seniors Rights Service (non-government advice, advocacy and referral): 1800 424 079 or https://seniorsrightsservice.org.au
HELP FOR PEOPLE WITH DISABILITY
NSW Ageing and Disability Abuse Helpline: 1800 628 221
NSW Ageing and Disability Commission https://www.ageingdisabilitycommission.nsw.gov.au
NDIS Quality and Safeguards Commission (for complaints about NDIS providers): 1800 035 544 or https://www.ndiscommission.gov.au
HELP FOR MIGRANTS AND PEOPLE FROM CULTURALLY AND LINGUISTICALLY DIVERSE BACKGROUNDS
Translation and Interpreting Services (TIS): Call 131 450 and a TIS interpreter will interpret information for you https://www.tisnational.gov.au
Multicultural Care: (02) 9718 6199 or https://multiculturalcare.com.au/covid-19-updates/?fbclid=IwAR355BtQhquOBS4LqU5FGEcxa1LiJGnRigaEiJ88pfdCrchXC8An6Ehe4FE
Immigration Advice and Rights Centre: (02) 8234 0700 or https://iarc.asn.au/?fbclid=IwAR04HCvd8cEyy57xjWFTjySyDbOAAOktBX4Z7BGSxxKhVpnibQdKzuFPUPU
The Refugee Advice and Caseworks Service: (02) 8355 7227 or https://www.racs.org.au
NSW Health COVID-19 translated material: https://www.health.nsw.gov.au/…/Pag…/covid-19-resources.aspx
Further information: https://www.sbs.com.au/language/coronavirus
MIGRATION AND OVERSEAS TRAVEL INFORMATION
The Australian Government has imposed significant restrictions on people entering or leaving Australia. Exemptions may apply. These restrictions and exemptions continue to change frequently.
The latest information about entering Australia is available at: https://covid19.homeaffairs.gov.au
The latest information regarding travel conditions in other countries is available at: https://www.smartraveller.gov.au
For urgent consular assistance, please call the Consular Emergency Centre (CEC) in Canberra on 1300 555 135.
EDUCATION
Parents are encouraged to keep their children at home and access their school’s learning from home programs. Up-to-date advice can be found here: https://education.nsw.gov.au/public-schools/school-safety/novel-coronavirus.html
Learning from home information: https://education.nsw.gov.au/teaching-and-learning/curriculum/learning-from-home
PUBLIC HEALTH ORDERS
https://preview.nsw.gov.au/covid-19/public-health-orders
PROTECTING YOURSELF AND OTHERS
NSW Government advice: https://preview.nsw.gov.au/covid-19/how-to-protect-yourself-and-others
Commonwealth advice: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/how-to-protect-yourself-and-others-from-coronavirus-covid-19
You can also stay informed by downloading the official government “Coronavirus Australia” app in the Apple App Store or Google Play.